Terms & Service
All orders must be placed in writing either by purchase order or on your letterhead. A deposit of 50% is required with system orders and the balance is due 30 days from date of shipment (on approved credit). Parts orders for new customers are to be paid VISA and MASTERCARD at time of order. VISA and MASTERCARD payment for invoices over 30 days is subject to a 3% service fee.
Invoices are dated and issued the day goods are shipped. If invoices are held due to issues that Eurovac has not resolved, please let our Accounts Receivable Department know as soon as you receive an invoice so that your account is not subject to credit hold or collection agency action.
Accounts with invoices over 30 days will be put on credit hold. Accounts with invoices over 60 days will be placed in the hands of a collection agency. Please note that we report our receivables to Dun and Bradstreet on a monthly basis.
Title to and ownership of all equipment remains Eurovac’s until all due amounts are entirely paid. Risk of loss or damage of equipment is assumed by the purchaser.
Goods received damaged must be reported within 7 days of receipt. Goods returned without authorization will not be accepted. Goods returned due to customer error must be returned freight prepaid and will be subject to a 15% restocking charge. Unused goods returned for credit must be received at our location within 30 days of original shipment. All returned goods must have our authorized RMA form included.
Warranty shall be limited to the repayment for or exchange of any part or parts which may prove defective under normal conditions of use and maintenance in the twelve (12) consecutive months after delivery of the Eurovac product to the purchaser and which upon examination by Eurovac, is adjudged by Eurovac to be defective. In order to claim coverage under this warranty the Purchaser must, at it’s own expense, return the part or parts in respect of which coverage is claimed to Eurovac.